Meeting/Event Information

Illogical Customer Service: Delivering Knock-Your-Socks-Off Customer Service and Working with Challenging Clients

April 03, 2018
11:00 AM to 1:30 PM
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Keller Golf Course
2166 Maplewood Drive
Maplewood, MN 55109

Is your client sending you their 17th email for the day? Are they asking for pork that tastes less "porky"? Boy.. have we all been there!

Now, Amy Leyden and Jamie Quickert are ready to cover all of the down and dirty of event industry customer service. Plus, how to deal with it that will make you a rockstar.

A sneak peek of our expert panel:

A little Jekyll and Hyde. Working with Challenging Clients. We have all been there. We began planning an event with Dr. Jekyll only to have Mr. Hyde show up halfway through. How do you speak logically to clients that become illogical; how do you navigate the gap between a clients baked beans budget and their tartare taste? When events divide families and clients are left in tears, how do you respond? In this fun and informative seminar we'll discuss maintaining positive relationships, when to hire and to fire clients, what to do when #$% hits the fan, and share stories from the field. There will also be role playing! Come and experience crazy! 


Discouraged by so many companies that offer sub-par service these days, Amy addresses what great customer service should look like—the words to use, behaviors to initiate, attitudes to embrace. This customer service training distinguishes between good, better and best service specifically within the events industry, offering tangible solutions to apply between planner and a venue; planner and suppliers; caterer and venue partner; and venue and suppliers.


Parking: Onsite parking available.

Cancellation/ Refund/ No-Show Policy:  Cancellations received by the office at least two business days prior to the event are eligible for a refund of the registration fee. No refunds will be provided for cancellations received fewer than two business days prior to the event. No-shows will be billed for any unpaid registration fees.

Photo Disclaimer:  Please be aware that by attending an ILEA MSP event, you consent to your likeness being used by ILEA, without compensation, in photographs for marketing purposes. Please let us kow if you do not wish to be subject to the foregoing. 

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$40.00 Member Registration
$60.00 after 11:45 pm March 30

$45.00 Associate Registration - Same Company as a member
$65.00 after 11:45 pm March 30

$60.00 Guest Registration
$80.00 after 11:45 pm March 30

$25.00 Student Registration
$35.00 after 11:45 pm March 30